You can create a post in a thread channel by clicking on 'Start a thread...' at the top of the page.

Click 'Post' to post your thread in the channel.

Here's a quick clip:

You can create a post in a thread channel by clicking on 'Start a thread...' at the top of the page.

Click 'Post' to post your thread in the channel.

Here's a quick clip:

The agent has read this article — and everything around it. Ask a follow-up and it answers in seconds.